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FAQ @ HarrisonHouse.com |
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Do I need an account to place an order?
Yes, in order to place an order on Harrisonhouse.com, you must have a web account.
Creating a web account is easy and only takes a minute to complete.
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When I click on the Specials navigation link, I do not see
any?
You must be logged on to see specials. Logon and try again. In addition, you must
be verified. Verification is a one time process. See this FAQ for more information. |
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Can I ship an order to someone else?
Yes. Billing and shipping addresses are seperate. Your web account can have multiple
ship to addresses. You can add additional shipping locations and select them on
an order by order basis. |
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I already have a Harrison House account, what do I do?
Everyone must create a HarrisonHouse.com account one time - even existing
account holders. Once you have completed the initial screen, be sure to fill out
your billing address and Harrison House account number to gain access to all the
features of HarrisonHouse.com. If you do not know your account number, you can enter
your Tax ID number or contact your account rep. |
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Do I need a HarrisonHouse.com account to receive monthly specials
via e-mail?
Yes. In order to receive any of our e-mail subscriptions, you must have a HarrisonHouse.com
account. You can log on and manage your e-mail subscriptions via "My Account". |
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What does it mean to be verified?
Before you are given access to ministry or wholesale pricing online, your account
must be verified one time. In order to do this, we must be supplied your billing
address and tax ID (existing Harrison House account number is also accepted). We
then take this information and verify your status with Harrison House (1-3 business
days). If approved, you are sent another e-mail that your web account is reflecting
updated pricing. Verified accounts have access to online specials as well as updated
pricing. |
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How do I know if I am verified?
On the main menu of "My Account", your account status is given. |
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I entered all my information, why am I not yet verified?
On the main menu of "My Account", your account status is given. Verification typically
takes 1-3 business days. Remember, this is a one time process. |
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How do I access My Account on the web site?
There is a box in the top right hand corner of every web page that says - "My Account".
Click on that to access your web account information. You must sign-on to access
your account using the e-mail address and password that you setup during initial
registration. |
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Can I begin an order and finish it later?
Yes. Be sure to log on FIRST before you begin placing items in your cart. This way,
your shopping cart is associated with you. The next time you log on, your shopping
cart will contain the same items it did when you logged off. You can then add more
items, or checkout and place your order. |
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I forgot my password, what do I do?
There is a password reset screen
that will reset your password and e-mail you a new password. You can then use that
temporary password to sign-on. You can then change your password via "My account". |
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My e-mail address changed, what do I do?
You can change the e-mail address associated with your HarrisonHouse.com Account,
via "My Account". Just log on using your old e-mail address and update your account.
We will then e-mail you the udpated information. |
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Why do I need Adobe Acrobat?
Over the years, Adobe Acrobat has become THE Internet standard for document exchange.
Harrison House utilizes this software in many ways. A FREE reader is available for
download here. Our web site has many Acrobat documents to download
and our sales representatives utilize it as well. |
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What if my product is defective?
Contact customer service at 800-493-2813. |
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How do I return products?
Contact customer service at 800-888-4126. |
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How do I check the status of an order?
Contact customer service at 800-888-4126. Have your order number ready. |
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How do I order a catalog or get pricing information?
The best way to get accurate pricing is to create a HarrisonHouse.com account and
log on. A HarrisonHouse.com account will reflect specials and up to date pricing.
In addition, you can download our most recent catalog (wholesale order form) on
our resources page. The most accurate and
up to date source for Harrison House product information is the Harrison House web
site. You may also contact a sales representative by phone at 800-888-4126. |
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Where is your contact page?
See the main contact Harrison House
page. |
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How do I submit my manuscript to Harrison House for publication?
Unfortunately, we are currently not accepting any unsolicited manuscript proposals
for publication. Please visit our publishing
inquiry page for more information. |
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How do I obtain permission to use material from a Harrison
House book?
Please email permissions and include the following information in your email:
- Title of the book you would like to use material from
- Author of book
- Page numbers in the book the material you would like to use appears on
- What the copied material will be used for
- The number of copies that will be made.
We will review your request and get back to you in approximately 2-4 weeks.
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Can I obtain permission to translate or publish a book in
another language?
Permission is granted on a per-title basis. Please email foreign rights for more information. Please note: English language
rights for Nigeria are not available.
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Where can I find a book that is out of print?
Harrison House does not stock out-of-print books. The web site www.bibliofind.com is a good resource to help
you in your search for out-of-print titles. |
